Privacy Policy

At "Osez Relaxer," located at 33 Main Street, North Hatley, QC J0B2C0, privacy and the protection of your personal data are at the heart of our concerns. This policy explains how we handle your personal information and the measures we take to ensure its security.

Data Controller
The processing of your personal information is carried out under the responsibility of Marc-Antoine, who can be reached via email at info@osezrelaxer.com.

Scope of the Policy
This policy applies to:

Clients and users of our website [www.osezrelaxer.com].
Clients and users of our booking platform [https://squareup.com/appointments/book/02k6f8qkc3jlj2/LDPJKS26B56R6/services].

Our website and services are not intended for minors under the age of 18.

Collection and Use of Personal Information
We collect only the information strictly necessary, such as your contact details and payment data, during your interactions with our website, when booking appointments, or subscribing to our newsletter. This information allows us to provide you with an optimal experience.

Purposes and Legal Basis
We process your personal data based on your consent or our legitimate interest in order to:

Respond to your inquiries.
Send you relevant information.
Manage your bookings and purchases.
Provide tailored services.

Sharing Personal Information
Your data is only accessible to "Osez Relaxer" staff who need this information for the purposes described. Some processing is carried out by third parties, such as Square, for payment and booking management. These partners adhere to high standards of security and confidentiality.

Data Protection
We adopt robust technical and organizational measures, including:

Continuous training for our staff.
Strict access control.
Regular security audits.

Retention of Personal Information
Your personal data is retained for the time necessary to fulfill the purposes stated and in compliance with applicable laws, generally for 3 years after your last interaction with us.

Your Rights
Under Quebec's Law 25, you have the right to:

Access your personal data.
Rectify or delete your data.
Withdraw your consent.
Request data portability.
Restrict or object to the processing of your data.

Exercising Your Rights
To exercise your rights or for any questions related to this policy, please contact Marc-Antoine at info@osezrelaxer.com.

Privacy Incidents
In the event of an incident posing a serious risk to your personal data, we will promptly notify you and report the incident to the Commission d'accès à l'information.

Policy Updates
This policy is reviewed periodically. The last update was made on November 22nd, 2024.